30-day money-back guarantee for any reason
For 30 days after the date of purchase, return your undamaged BassPal product and receive a full refund for ANY reason.
More than 30 days, within six months for quality-related issues
For 6 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT OR FULL REFUND. Reminder: Be sure to use your product as directed.
12-month warranty for quality-related issues
For Above 6 months and below 1 year after the date of purchase, we take care of all quality-related issues with a REPLACEMENT with PARTIAL FEE OR PARTIAL REFUND. Reminder: Be sure to use your product as directed.
Free customer supports
Not sure how to get your BassPal product to work properly? Please don’t hesitate to contact our kindly, first-class, high-technical and efficient support team if you have any issues about BassPal product.
• Our returns and exchange service is limited to all purchases made from BassPal. If you purchased through a different retailer, please contact them directly. (Unauthorized reselling of BassPal products is prohibited.)
• Warranty-related shipping costs can only be covered in the country of purchase. If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility. Or receive a 30% refund of the item’s purchase price.
• If returning an item, please ship it back within 30 days after you receive approval. Further delay may void your return.
Friendly reminder: When contacting us for help, be sure to have your Basspal product handy for troubleshooting!
In the event our exchange policy changes, we’ll be sure to update this page.
--- Professional After-Sales Service: 24 hours E-mail support